Sheraton Haikou Hotel

I arrived at the Sheraton Haikou directly from the MGM Grand Sanya, and without a doubt, the Sheraton was a much nicer experience in many aspects. Check-in at the Sheraton (I am a foreign tourist, so I understand there are procedures to be undertaken) was under five minutes, whereas it took about 45 minutes at the MGM Grand, and they could immediately process a credit card payment, whereas the MGM Grand staff had to firstly locate such a machine and then find a second one after the first didn't function. One truly superior feature of the Sheraton is its live music and lobby bar. I enjoyed every second of the multilingual singer and keyboardist, who alternated between English- and Chinese-language songs. This was complemented by the central location of the bar (which allowed for people watching in the lobby) and a relaxing, dimly lit atmosphere. No such central bar exists at the MGM Grand Sanya, where their singers' English-language songs were practically incomprehensible to native speakers, as they clearly must not have been born, raised, or studied in an English environment. The Sheraton has a very lush, tropical tree-filled outdoor walkway leading to the resort's pool and beach that is particularly beautiful at nighttime, and the Breeze restaurant had a wonderful selection of international foods with great wait staff service. Lastly, the housekeeping staff was incredibly efficient, detailed, and responsive.

The hotel is about an hour's drive each way from the airport.

Beautiful hotel

The buffet food is good only the staff there need more training. They never clear the plates until you are totally done with your meals. Hot water is never hot, and the floor is dated and dirty. Worst of all a party was there with loud speakers for their activities that were really a disturbance to the other customers who supposedly had paid a high price for a nice meals but ended up eating in a really noisy place.

Absolutely beautiful pools, hot springs, general grounds area. Room was spotless, perfect location. A wonderful trip. We checked out midday and used the facilities until around 8pm before a late night flight.

I booked a double room and arrived at 11pm so myself and my partner ended up in a twin room which was frustrating. I had a sea view room - balcony does not open for safety reasons and to keep out bugs. Breakfast good quality but totally overpriced.

The staff was attentive to all of our needs. The room was great and the grounds and pool area was nice.

The water slides were under construction and I would like to have had cocktails service at the pool area.

Very few people knew english

The breakfast is very good.

Cleanliness and it’s facilities

Lovely room, large and comfortable with a fabulous bathroom. Everything was of the highest standard, particularly the staff who looked after the rooms.Meals were also of a very high standard.The thermal spars were the highlight for us and kept us going when the weather went cold.

As advertised, the room had a big balcony, but strangely for a double room only one chair! The Seaview was obscured by large palm trees. The best views were the higher rooms which were designated as smoking rooms so not acceptable.

location and friendliness of the staff

badly maintained and understaffed: -playground rusting away that kids cannot use it due to possibility of injury. -the landscape / garden was not maintained throughout the property looking quite wild in some areas. - old and partly not working arcade games for the kids - pool was not clean throughout - only parts of the pool were open to use

Very nice pool , good breakfast

we stayed during the lockdown in Haikou , couldn’t use the gym and the tennis court