The Ritz-Carlton, Guangzhou

the Room

waiting for a table at breakfast and then the time is limited

My family was very happy with our stay and impressed by all the little extras the hotel provided for guests at Christmas. The room was spotless and luxurious, the facilities were well maintained, the lounge area absolutely stunning. The Christmas display was fantastic and all staff were polite. We were very grateful for a chocolate cake waiting for us in the room, which hotel provided as an anniversary gift. Breakfast was very good but both the decoration of the buffet room and the choice seemed a tad below Ritz standard. Plenty of Chinese options but some Western options, though tasty, were quite limited in terms of choice e.g. the cold cuts, cheeses and bread sections.I would have expected a higher quality of hams and cheeses but that's just me being picky. Overall, we had a wonderful stay!

The location was excellent in CBD area. Walking distance to the main square, the museum, the Canton Tower and Pearl river. The breakfast had a good spread but the sausages offered were not very good. There was a lovely selection of baked goods as well as local Cantonese breakfast items

The concierge didn't have a weighing machine at the lobby downstairs and I waited over 15mins for the staff to look for one but I couldn't wait longer as it made me late for my flight. I just wanted to know the weight of my bag before heading to the airport. Also the staff could not help me look up my membership number and when I wanted to set up a new account they couldn't do it since my email was already registered in the system. The front desk promised to email me once they find out my membership number but I still haven't heard anything from them.

The best part of the whole stay was the interaction I had with all the staff, including front desk, concierge, and housekeeper. Felt comfortable during check-in/out progress. All staff are warm, kind, and talk with me just like friends. (which is nice cause it's too tired when communicate in 'official' customer-facing style). Lots of option to choose for breakfast. I love the soup with clams and shrimp :)

Front desk offered the option of room upgrade (with extra fee) when I arrived, and mentioned the best selling point is the city view. The city view itself is nice, but it's a little disappointing that the window is coated with a thin layer of dust.

Excellent, consistent service - really seeking to do all they could to make sure our stay was enjoyable. We loved the breakfast - a great variety and we even enjoyed some home-made ice cream from their Spanish chef at 9 am! We spent a good amount of time at the pool as well - great views of the skyscrapers as you swim. Excellent housekeeping service coming twice per day.

I asked them to decorate the room and they went above and beyond. My Partner was blown away with the effort they had made. They also provided a customized cake on arrival which was a great addition

Swimming pool was a little dated and need areas of repair, but still a nice location and peaceful to swim in.

Ritz-Carlton staff were impeccable! They were kind and paid attention to detail. Their treatment made my stay memorable. Club Lounge food, fitness center and my room were all excellent.

Wi-Fi could be improved in all areas of the hotel. I experienced weak reception even in my room and other guest areas. Also the air conditioning control panel on the wall seemed to be set at an exact temperature, and I wasn't able to modify room temperature. This could be due to the fact that the building is fully climate controlled, but it would still be nice for guests to have temperature control in their rooms.

Some of the staff on the club floor such as Juno and maybe Corrie (I hope that's the right name) provided 5* level service. Juno knows how to engage customers of any age or backgrounds--whenever he was on the floor, everything was timely done and arranged.

Baby crib offered was below standard. The room was a bit overwhelmed with furniture that was not supposed to be there.

We stayed at the Ritz-Carlton because of the recommendation of a friend. He was totally right. It is located just a few steps from the Guangzhou Opera House in a very well served area. The room was formidable, with a view to the river and the Guangzhou Tower. The staff was extremely nice and helpful. I definitely recommend it.

We loved our stay - we received the best customer service we have ever experienced, the hotel was gorgeous, the room was spacious and comfortable, and the breakfast was phenomenal especially for the value. The Churchill Bar was excellent as well - very exciting cocktails!

Nothing! Everything was fantastic