Marriott São Paulo Airport Hotel

It was close to the airport, easy check in and check out! We had a late checkout so we used the pool and relaxed. My Family had an early check out at 4am, they had a light breakfast for them at the Breakfast area. The breakfast was incredible!! From yogurt to waffles, fruit, coffee, tea, eggs and much more!! Everyone was so helpful and extremely kind! They even have a table for flights from the airport.

Honestly, for being so close to the airport and no view I thought it was great! The price was fit and I liked it! I would definitely do it again! If i had to say one thing I guess it would be that near the pool there was no service.. for drinks.. you had to go inside.

Customer service prior to arrival is amazing. I requested a crib, and the request was promptly attended. The place is super clean and well kept. We ordered room service, and the food is heavenly. Such a peaceful and family-friendly environment. Not to mention the very convenient free shuttle every 30 min from and two the airport. I was able to go and check my luggage early without the kids and only came to the airport right before my flight. The kitchen staff was super friendly and helped me wash my baby's bottles(this is just icing on the cake). And the beds...... we slept like a rock. The beds feel like you are sleeping on a cloud.

After the room service, it took a little while for the plates to be collected even after my call to the front desk (or if there is a place to drop them, I was not aware/informed).

The overall hotel was lovely. They however need to maintain the rooms a little better. The room needed a little TLC. not a European Marriott standard we expect. but for Brazil its a 5 star. In the U.k its more a 4 star. However they had a lovely pool and the staff were friendly enough and spoke good enough English. Breakfast was excellent and great selection!

Rooms needs to be better. A slight musty smell in my Room. Which was the Executive Room. More attention required and you don't expect to have a musty smell at a Marriotts Hotel!!! Disappointing the ~Rooms don't come to the standards of the Rest of the hotel. Which was lovely.

Very pleased with our stay. .it’s a nice and clean Hotel. breakfast was great, staff is very helpfull. It isnot a 5 star hotel. I am just writing that to manage other guest expectations, it’s a bit dated. I would still return. The location is great, just 10 min drive from Guarulhos airport and the pool was a great addition. Gym facility is very good. They have a nail saloon at the hotel which is very handy. Very friendly staff.

The only issue was at the check in. there is a misaligned between booking and Marriot where they didn’t have the correct rate for my stay. I had to show my booking confirmation and they were very helpful sorting the right value. booking has to fix this issue. I also couldn’t contact them via the app to arrange an early check in. I could see their messages but couldn’t respond the same thread . Thus I had to create a new message every time I wanted to contact them but couldn’t reply back. this has also caused confusion. I ended up having to find their email and arrange it directly with them .

It's very close to the airport. It was just perfects for our needs. There is a free shuttle until midnight. Breakfast is good and the staff is amazing. The rooms was big and very clean. I loved the access to the Lounge, it was a nice extra touch to our stay.

The air on was a little bit noisy but nothing to complain about.

The staff were really friendly and welcoming . The rooms were big and comfortable . We had the buffet evening meal which had a lot of variety as did the breakfast . Gym is well equipped and the pool looked great ( it was thundery so we did not swim ) . Transfer to airport was very comfortable .

Liked everything . Nothing to dislike at all .

Clean and comfortable hotel, very close to the airport and with an efficient free shuttle service. We enjoyed the tasty breakfast and relaxing by the pool. Staff very helpful and friendly. Overall it is an excellent hotel, we would happily stay there again.

Beautiful space, friendly and helpful staff.

Be mindful of asking about the price of the taxi before you leave so as to know how much you are spending.

Food quality, although limited because of the pandemic, as well as government decrees, was pretty good (pepperoni pizza was awesome)! In the same way, friendliness and courtesy at checking in (Pedro, attended us - congrats to him!), as well as at checking out. Excellent and fast room service, also. Although small, due to the limitation of the room, the beds are absolutely comfortable (as always occurs in the Marriots around the world).

The rating is not 10, due to the facilities and amenities. Lack of a small dining table is missing when the guest is not alone; carpets would be replaced for better hygiene and cleanliness; glass instead of curtains in shower; bathroom metals a little outdated...

Very comfortable sleep, very welcoming receptions. toilet are squeaky clean and in-house restaurants are serving good food. particular like the swimming pool here with temperature adjustment.

there's voltage limit on the sockets. only the one in the bathroom allows higher voltage for the hair dryer.